Troubleshooting

I'm not receiving online orders

A checklist for when customers say they ordered but nothing shows up.

Customers can't pay by card

Why checkout only offers Pay at counter, or a card payment fails.

Delivery isn't working at checkout

Fix missing quotes, failed dispatch and stuck delivery statuses.

My changes aren't showing on my live site

Why an edit hasn't appeared, and how to fix it.

My domain isn't working

What to check if your own domain doesn't show your site.

A photo won't upload

The usual reasons an image is rejected.

The Kitchen Display has no sound or goes to sleep

Keep your counter tablet alert and awake.

Square connection problems

Fix a connection that fails, is cancelled or has stopped working.

Uber Direct problems

Credentials, pickup address, webhook and cancellation issues.

I can't sign in

What to try if your email and password aren't accepted.

The live preview won't load

Fix a blank or failed website preview in the portal.