I'm not receiving online orders

If orders aren't appearing, work down this list. The cause is almost always one of the first few.

1. 1Check online ordering is on. Open Settings and make sure Enable online ordering is switched on.
2. 2Check your billing. A red bar, or a "subscription has lapsed" screen, means ordering is paused. See Billing problems and lapsed subscriptions.
3. 3Check your Orders page filters. A leftover status filter, a fulfillment tab or a date filter can hide orders. Set the status to All orders, the tab to All, and click Clear date.
4. 4Check you're in the right café if you manage more than one login.
5. 5Check your hours. If today is set to Closed in Business hours, customers can't order today.
6. 6Check the item is orderable. Items that are unavailable or switched off for ordering can't be added to a cart. See Add and organize menu items.
7. 7Check your changes are published. Menu and website edits only reach customers after Publish.
8. 8Check your Kitchen Display is open, awake and online. See The Kitchen Display has no sound or goes to sleep.
9. 9Ask the customer for details. Ask for the order number or the time they ordered. Their confirmation should have a tracking link.

Still stuck?

Contact us through chat with the time of the order and your café name. See Get help when you're stuck.