Square connection problems

If Square won't connect, or card payments have stopped, try these.

Connecting fails

1. 1Click Connect again. The message "Couldn't connect Square. Try again." is usually temporary.
2. 2Make sure you approve the connection on Square's consent screen. Cancelling shows "Square connection cancelled".
3. 3Make sure you sign in with the Square account that owns the business you want to use.
4. 4If you see a message that the portal and website are out of sync, contact support. We need to fix this on our side.

It used to work, and now doesn't

1. 1Open Integrations and check the Square card still says Production connected.
2. 2Click Disconnect, then Connect again.
3. 3Place a small test order.

Money and refunds

Deposits go to your own Square account, so check payouts in Square. Refunds are made from the order in the portal. See How refunds work.

Terminal problems

See Pair a Square Terminal. If the Terminal checkout doesn't go through, check its power and Wi-Fi, then send it again.