Delivery isn't working at checkout

Delivery depends on several things being set up. Check each in turn.

1. 1Square connected? Delivery is paid online. See Connect Square.
2. 2Uber Direct connected? On the Integrations page, the Uber Direct card should say Production connected, or Sandbox connected while you're testing. See Connect Uber Direct.
3. 3Pickup address set? The card shows Set next to the pickup address. If it says Not set, click Set pickup address and fill in every field.
4. 4Sandbox vs Production. In Sandbox no real couriers are sent. Switch to Production to go live.
5. 5Statuses not updating? The webhook may not be set up. The card should show the webhook as Configured. See Uber Direct problems.
6. 6Address out of range or invalid? Uber can refuse a quote for an address it can't serve. Ask the customer to check the address, or choose pickup.

If dispatch fails after payment

The customer is refunded automatically and the order is marked cancelled.