Customers can't pay by card

Updated October 2, 2026

If customers only see Pay at counter, or card payment isn't working, check these in order.

Is Square connected? Open Integrations. The Square card should say Production connected. If it says Not connected, click Connect. See Connect Square.
Reconnect if needed. If it used to work, click Disconnect and then Connect again to refresh the connection.
Apple Pay or Google Pay missing? That's normal on devices that don't support them. Apple Pay needs Safari on Apple hardware. Customers can use a card instead.
Card declined? Ask the customer to try another card or a wallet. A decline comes from the customer's bank.
Delivery order? Delivery must be paid online, so Square needs to be connected.
Is your subscription current? Ordering is paused on a lapsed subscription.

Tip: Place a small test order yourself to see exactly what customers see. See Place a test order.

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