Place a test order

A test order shows you exactly what customers and your kitchen will see. It takes two minutes and avoids surprises on opening day.

Before you start

Tell your team a test order is coming so nobody prepares it. The easiest test uses Pay at counter, which never charges a card.

Place the order

1. 1Open your live site in a separate browser tab or on your phone.
2. 2Add a few items, including one with customizations so you can check how they appear.
3. 3Go to checkout and choose Pickup, then Takeaway.
4. 4Choose Pay at counter as the payment method.
5. 5Enter a name and phone number, then place the order.

Check each screen

1. 1Orders page: the order appears with a token number badge. Open it and confirm the items, customizations and notes are right.
2. 2Kitchen Display: the order shows in the New column and a chime plays if sound is on.
3. 3Move it along: bump it through Preparing and Ready, and confirm the customer's tracking page updates.
4. 4Clean up: open the order and cancel it so it doesn't count as a real sale.

Test card payments and delivery

Square is connected to your real Square account, so a card test is a real charge. Pay with your own card for a small order, then refund it straight away from the order. See How refunds work. To test delivery without dispatching a real courier, connect Uber Direct with Sandbox credentials first, and switch to Production when you're ready. If you do test with a live connection, cancel the delivery before a courier is assigned.