Ask Kiki for help

Kiki is the helper in the bottom-right corner of your portal. Ask Kiki a question and Kiki looks through our Help Center for you, so you often get an answer straight away.

Ask Kiki a question

1. 1Click Kiki in the bottom-right corner to open the chat. It opens on Home.
2. 2Click Contact us, or open Messages and click Contact us there.
3. 3Type your question, or tap one of the suggestions.
4. 4Kiki shows the part of the Help Center that answers it, with links to read more.
5. 5Tap Yes, thanks if it helped, or Talk to the team if it didn't.

Browse the Help Center inside the chat

Open the Help tab at the bottom of the chat to search or browse every collection and read articles without leaving the page. Messages lists your conversations with the team, and Home shows your most recent message and the most popular articles.

When a person steps in

Kiki only knows what is in the Help Center. If Kiki can't find an answer, or you ask for a person, or the question is about something only our team handles, such as a refund or a problem with your account, Kiki passes it to the team. The team sees what you asked and what Kiki already shared, so you don't have to repeat yourself.

What we keep

We save the questions you ask Kiki, who asked, and whether the answer helped. We use them to see where the Help Center is missing something and to improve it. Please don't put passwords or card numbers in a question.